Shipping Policy
Our shipping prices start at A$9.95 and increase based on the weight of the order.
Orders of A$85 and above qualify for free delivery within Australia and New Zealand.
Turn-around Time
Most of our orders are handmade with love at our Melbourne warehouse. Typically, it takes 2-4 business days to dispatch handmade orders after receiving payment. Shipping time depends on your location and whether you choose standard or express post. Our stock is shipped from Melbourne, VIC.
During sales periods (e.g., Black Friday, Christmas, Mother's Day, Father's Day, Easter), turn-around times may increase to 6-10 business days. Please email our customer service team at info@cmcgold.com.au for more information. We will also inform customers of our latest cut-off periods during sales and holiday seasons via our social media channels and website. Please consider these times and dates when placing your order.
Note: Express shipping doesn't change turn-around times or push orders in front of others. it only allows your parcels to move through the postal network faster than standard post.
Jump the Queue Service - Orders placed before 12pm VIC time will be dispatched the next business day (during sales periods, order will be dispatched within the next 2 business days). This service is not available for Bunnie Caddie, Vanchi products, removable wall decals/prints, and personalised blankets.
**Personalised Blankets take 6-8 business days to dispatch**
All blankets are made to order from scratch, then once made they are cleaned and dried over a 2 day period. During sales periods (e.g., Black Friday, Christmas, Mother's Day, Father's Day, Easter) turn-around times can be 6-10 business days.
Local Shipping
AU Standard Shipping - Delivery Time (guide*)
|
LOCATION |
METRO |
RURAL |
|
Victoria |
2 - 4 business days |
4 - 8 business days |
|
New South Wales |
3 - 6 business days |
4 - 8 business days |
|
Queensland |
3 - 5 business days |
4 - 8 business days |
|
Tasmania |
3 - 8 business days |
3 - 8 business days |
|
Northern Territories |
4 - 6 business days |
5 - 7 business days |
|
South Australia |
3 - 6 business days |
4 - 10 business days |
|
Western Australia |
6 - 10 business days |
7 - 15 business days |
AU Express Shipping - Delivery Time (guide*)
|
LOCATION |
METRO |
RURAL |
|
Victoria |
1 - 2 business days |
2 - 3 business days |
|
New South Wales |
1 - 2 business days |
2 - 3 business days |
|
Queensland |
1 - 2 business days |
2 - 3 business days |
|
Tasmania |
1 - 2 business days |
2 - 3 business days |
|
Northern Territories |
2 - 3 business days |
2 - 3 business days |
|
South Australia |
1 - 2 business days |
2 - 3 business days |
|
Western Australia |
2 - 3 business days |
3 - 4 business days |
*Note: The above is the estimated delivery timing guide provided by our shipping partner, delivery times may be longer during peak periods like Easter, Mother's Day and Christmas due to higher volumes of parcels having to be delivered. CMC Gold is not responsible for loss, delivery delay or any damage to your package. This can be a result of a delay caused by our carrier that we do not have control over.
INTERNATIONAL SHIPPING
**Shipping to New Zealand takes 10 - 15 business days.**
The international shipping fee is based on the volume and weight of the order, and will be calculated at checkout. Some orders may incur customs or import duty charges based on your country's regulations. For further information, please contact your local customs office. All customs duties and tariffs charged by the local customs office are at the customer's expense. CMC Gold reserves the right to deny any international shipment due to reasonable concern and will not be held responsible or liable for any duties, taxes, customs clearance policies, or lost parcels during shipment.
Pick Up
Orders can be collected from our warehouse at 66–72 Mercedes Drive, Thomastown VIC 3074. To avoid being charged shipping, please select PICKUP at checkout. Once your order has been placed, you’ll receive an email notification when it’s ready for collection.
Collection hours:
Monday–Friday: 8:30am–5:30pm
Saturday: 9:00am–2:00pm
(Saturday collections are by online appointment only.)
CMC Gold – Subscribe CMC Dummies & Save Policy
How it works
When you choose Subscribe & Save at checkout, your favourite CMC Gold dummies are automatically delivered to your door every 6 weeks — no reordering, no running out. Your card is charged at the time of each delivery.
Your first order
Your first delivery is processed immediately at checkout. All future deliveries are automatically scheduled every 6 weeks from that date.
Subscription rewards
We love our subscribers. Here's what you unlock just by staying:
📦 2nd delivery — Free dummy clip included in your order
💛 4th delivery — 5% off unlocked automatically, applied to every delivery from that point forward
🎁 6th delivery — A handwritten thank you and a little surprise from us
🌈 Always — Priority access to new colour drops before anyone else
Managing your subscription
Every subscription email contains a secure personal link to your subscription portal. No account or password needed. From there you can:
Every subscription email contains a secure personal link to your subscription portal. No account or password needed. From there you can:
- Skip an upcoming delivery
- Pause your subscription
- Update your delivery address
- Change your dummy colours or size
- Cancel at any time
Cancellations
You can cancel at any time with no fees or penalties. To avoid being charged for your next delivery, please cancel before your scheduled charge date. Once a charge has been processed and your order is in fulfilment, it cannot be reversed.
You can cancel at any time with no fees or penalties. To avoid being charged for your next delivery, please cancel before your scheduled charge date. Once a charge has been processed and your order is in fulfilment, it cannot be reversed.
Payment
Subscriptions are processed securely through Shopify Payments. CMC Gold does not store your payment details — this is handled entirely by Shopify's encrypted platform. Each charge will appear on your statement as CMC Gold.
Failed payments
If a payment fails, you'll receive an automatic email with a link to update your payment details. Please update these promptly to avoid your subscription being paused.
Shipping
All subscription orders ship free within Australia. Standard delivery timeframes apply — usually 2–4 business days from dispatch.
Questions?
We're a small Aussie family business and we're always happy to help. Reach us at info@cmcgold.com.au or DM us on Instagram @cmcgold.
Return to Sender Policy
If an order is returned to us by the carrier, due to an incorrect address, unclaimed parcel, or failed delivery attempt, it will be classified as a Return to Sender (RTS) and returned back to us. To reship the item back out once received back will be at the expense of the customer.
To avoid this, please ensure your shipping address is correct at checkout and that parcels are collected promptly from your local post office/collection point.
Order Tracking
You will receive an email or text with tracking details once your order is dispatched. Please monitor the tracking information in case no one is home to receive the parcel and you need to collect it from the post office or organise re-delivery.
Note: Parcels returned to us due to a customer not collecting their parcel will also need re-delivery at the customer's expense.
Business Days
All terms are expressed in business days, excluding Saturdays, Sundays, and public holidays.
If you have any further questions, please feel free to contact us at info@cmcgold.com.au
Disclaimer: CMC Gold shall not be held liable for parcels that are confirmed as delivered but are reported as missing.