We are always all hands on deck so all handmade orders are made by us within 2-4 days business days of receiving payment. During a sale period, Christmas, Mother's Day, Father's Day, Easter etc. Turn around times will increase. We will inform customers of cut off periods via our socials & the website so please keep these times & dates in mind when placing your order.
**Personalised Blanket manufacture time**
Our personalised blankets take 6-7 business days to dispatch.
They are made to order from scratch, then once made they are cleaned and dried over a 2 day period so do take a bit longer than our other products
| LOCATION | METRO | RURAL |
| Victoria | 2 - 6 business days | 4 - 10 business days |
| New South Wales | 3 - 8 business days | 4 - 10 business days |
| Queensland | 3 - 7 business days | 4 - 10 business days |
| Tasmania | 3 - 10 business days | 3 - 10 business days |
| Northern Territories | 4 - 8 business days | 5 - 8 business days |
| South Australia | 3 - 6 business days | 4 - 10 business days |
| Western Australia | 6 - 10 business days | 7 - 15 business days |
INTERNATIONAL SHIPPING:
Some orders may incur a custom or import duty charge. These charges are based according to your countries regulations and compliances. For further information, please contact your local customs office.
New Zealand is 10 - 15 business days
This table is a guide we've taken from the courier service.
Once the parcel leaves our hands we put our faith in the couriers to do their part and deliver parcels on time. In the event a parcel is delayed but still delivered we don't accept refunds on those orders.
EXPRESS SHIPPING| LOCATION | METRO | RURAL |
| Victoria | 1 - 2 business days | 2 - 3 business days |
| New South Wales | 1 - 2 business days | 2 - 3 business days |
| Queensland | 1 - 2 business days | 2 - 3 business days |
| Tasmania | 1 - 2 business days | 2 - 3 business days |
| Northern Territories | 2 - 3 business days | 2 - 3 business days |
| South Australia | 1 - 2 business days | 2 - 3 business days |
| Western Australia | 2 - 3 business days | 3 - 4 business days |
Please allow extra time outside of major city CBD postcodes as Australia Post’s next day guarantee may not apply.
Click here for further information on Australia Post Express Post to your region from Melbourne Victoria.
FREE SHIPPING
We offer free shipping on orders paid over $75.
This means if your order for the items in your cart come to $75 or over free shipping is automatically added. If a discount code is applied and brings the total amount under $75 then shipping will be added.
RE DELIVERY
In the event the parcel has been returned to us due to insufficient or incorrect address on the parcel we will organise re delivery at the customer's expense. We use the exact details provided on the order form so please make sure your address is correct before completing checkout.
All parcels are sent out with tracking and customers are also notified via email/text of their shipment.
Please keep an eye on tracking in the event no one is home to receive the parcel and you need to collect from post office or organise re delivery. Parcels that are shipped back to us due to a customer not collecting their parcel will also need re delivery at the customer's expense.
If you have any further questions, please feel free to contact us at info@cmcgold.com.au