Shipping starts at A$8.95 based on weight. Orders of A$75 and above enjoy free delivery within Australia & New Zealand.

Free delivery is available for orders of A$75 and above. If a discount code is applied and brings the total amount under A$75, shipping will be added.

Handmade orders are made within 2-4 business days of receiving payment and shipped out the following business day. Turnaround time may increase during sale periods or holidays.

Our parcels are sent out with signature on delivery as standard. If you’d like your parcel to be left on site with Authority to Leave just pop a note on the order that you’d like it sent with Authority to Leave and we can update prior to sending your order out. 

We prioritise order processing and ensure your order ships first! Orders placed before 12pm VIC time will be dispatched the next business day.

Delivery times vary depending on your location away from our warehouse Melbourne, VIC. Check our Shipping page for more details.

Yes, tracking details will be emailed to you once your order is dispatched. We provide email/SMS updates every step of the journey.

You may have entered your email incorrectly upon checkout. Contact us via email at info@cmcgold.com.au or the contact us tab on the site to correct it.

No, we do not deliver on Saturdays, Sundays, or public holidays.

Yes, international shipping is available. All international shipping costs and taxes are the customer's responsibility.

Contact us immediately via email at info@cmcgold.com.au or call +61 434 220 843.

Returns are allowed within 30 days for non-customised products if unused and in original packaging. For bespoke &/or customised products are unable to be returned due to change of mind. Fees may apply for return items.

For more information, please refer to our Return Policy.

Our products are available online and in-store at Stockists. Refer to our Stockists Locator page for addresses.

We accept major cards (Visa/Master/Amex/UnionPay), Apple Pay, PayPal, and ShopPay. We also offer Buy Now Pay Later via Afterpay.

We accept AUD & NZD. All prices include prevailing Goods and Services Tax (GST) charges.

Please get in touch with us via email info@cmcgold.com.au or click on the contact us tab at the bottom of the site.We are also contactable via our social pages through the Inbox:

Instagram 

https://www.instagram.com/cmc.gold

Facebook 

https://www.facebook.com/cmcgoldaustralia/

TikTok

https://www.tiktok.com/@cmc.gold

No problems. Contact our customer care team for any queries. Please refer to the individual product descriptions as they may answer any additional questions.

We recommend you read the product description on our product page, for more information, contact us via the chatbot on our website or Email us via info@cmcgold.com.au

We are a family-owned Aussie business based in Melbourne. Most of our products, including CMC Gold dummies, are Australian Made & Designed. Some other products are procured overseas. For more information on a particular product, please refer to the product page or contact us.

We primarily recommend the CMC Dummy Range, starting with the Vented Teat. If the baby has ties, high palates, latching issues, or significant reluctance in accepting a dummy, consider the Air-filled Teat, which provides assistance in maintaining suction on the teat.

The choice between the Hold Me and Bubble ranges is based on personal preference. We suggest starting with three standard dummy colours and three glow-in-the-dark dummies for nighttime use.

For breastfed babies, we recommend the Vented CMC Gold dummies with the Cherry Shaped teat design. This design closely emulates the mother's nipple, minimising the risk of nipple confusion. The vented feature allows for optimal airflow, facilitating natural flattening of the teat within the baby's mouth.

Consistent reintroduction over time may be necessary for acceptance. CMC Dummies exhibit a high success rate even among infants who are particularly fussy with dummy acceptance.

• Vented Teat: Incorporate air vent holes to facilitate airflow, allowing the teat to flatten within the baby's mouth.

• Air Filled Teat: Air Filled Teat does not allow airflow through the teat, aiding babies in latching onto the round cherry-shaped teat. Beneficial for infants with Tongue Tie, Lip Tie, High Palates, Latching Issues, or significant fussiness.

• Hold Me: Designed for easy gripping.
• Bubble: Features a unique bubble texture for added sensory stimulation.
• Glow in the Dark:  Additional glows in the dark, making it easy to find at night.

For safety and hygiene, we suggest replacing pacifiers every 4-6 weeks. Regularly check for any changes in the surface, size, shape, or material integrity. Before each use, pull the nipple in all directions and inspect it closely. If you notice any damage or weakness, replace the pacifier immediately.

• The age recommendation suggests it.
• The dummy seems too small for their mouths.
• Signs of discomfort or difficulty keeping the dummy in the mouth.
• Increased drooling or gagging.

Replace all dummy clips and teethers after 3 months of use for hygiene and safety purposes.

Each listing includes an image to guide you in selecting your colors. For longer names, we may need to remove some beads to comply with Australian Standard Length Requirements.

Refer to the colour chart on the product page. Contact customer service if you need assistance.

Refer to the colour chart, instructions, or preview on the product page. Contact customer service if you need assistance.

Before mounting the plaque, ensure the wall surface is clean and dry. Many customers successfully use quality Command 3M Mounting strips (velcro style, which can be cut to size if needed). Ensure that the mounting strips are spaced evenly across the plaque. For plaques measuring 59cm or larger, you will need to use more strips compared to the smaller plaques.

Acrylic sheets are strong but once cut into a name they do become fragile. These items are delicate and should last a lifetime if they are not dropped, bent, or otherwise damaged. If they do fall off the wall and land awkwardly they may shatter. Similar to fine china, they are not meant to endure bending or dropping. 

If your piece wasn't securely fastened to the wall, it could be due to a dusty or moist surface when it was mounted. This can cause the adhesive to loosen over time.

We recommend handling Mirror Names with care and attaching them to a clean, dry surface using quality 3M Command mounting strips at multiple anchor points. Always check the suitability of the adhesive for your specific surface. If you need advice, please contact us—we're here to help!

Unfortunately, if the item is damaged due to handling or falling, we cannot replace it as per our terms and conditions. However, if you wish to reorder the piece, get in touch, and we will be more than happy to assist with a solution.