If your order is incorrect or if your items have arrived damaged, please let us know within 4 business days of receiving your order. Please have the parcel on hand so we can assess the parcel and make a claim through Australia Post. Please also make sure you have the invoice handy so we can double check things on the invoice.
We will make arrangements to replace the incorrect/damaged items.
If items have been in use then we are unable to accept returns on used items.
Returns for change of mind will mean postage costs will be at your expense. Upon receiving the items back in their unopened state we will issue you a refund. If you would like to change an item over for a different style shipping will also be at your expense. We will then organise re shipping back to you also at your expense.
We are unable to accept ‘change of mind returns’ on our baby decor range as most of our items are hand made to order, and due to the custom nature of the products we are not able to restock and resell them.
All items on sale are final sales and no exchanges or refunds will be given unless the product is deemed faulty.
We do not refund if the incorrect shipping address is given by the customer, if the item is returned to sender, we will charge the customer again for the initial shipping costs.
CHANGE OF ADDRESS
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails.
In the event that an incorrect address was entered, address changes can only be made prior to the order being processed. Where possible CMC Gold will accommodate address change requests.
CMC Gold takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Please feel free to contact us about any concerns you have at firstname.lastname@example.org