If your order is incorrect or if your items have arrived damaged, please let us know within 4 business days of receiving your order. Please have the parcel on hand so we can assess the parcel and make a claim through Australia Post if needed.
Please also make sure you have the invoice handy so we can double check things on the invoice.
We will make arrangements to replace the incorrect/damaged items.
If items have been in use then we are unable to accept returns on used items.
Returns for change of mind will mean postage costs will be at your expense. Upon receiving the items back in their unopened state we will issue you a refund. If you would like to change an item over for a different style shipping will also be at your expense. We will then organise re shipping back to you also at your expense.
Please note: if refunds for cancelled orders/change of mind are processed on orders processed using PayPal or Credit card there will be a 4% charge of the amount being refunded as PayPal and credit card providers no longer refund the fee charged for using their service.
We are unable to accept ‘change of mind returns’ on our handmade custom ranges and due to the custom nature of the products we are not able to restock and resell them. All items on sale/samples or seconds are final sales and no exchanges or refunds will be given unless the product is deemed faulty.
CHANGES TO ORDER
Please ensure to check your order customisations are exactly what you're after before purchasing as we make all orders according to the custom details left on the order.
We do try and assist with any changes you would like to make after the order has been processed but if the order has already been made/shipped we aren't able to make any changes.
LOST PARCELS / UNCLAIMED PARCELS
We do not refund if the incorrect shipping address is given by the customer, if the item is returned to sender, we will charge the customer again for the initial shipping costs.
CHANGE OF ADDRESS
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails.
In the event that an incorrect address was entered, address changes can only be made prior to the order being processed. Where possible CMC Gold will accommodate address change requests.
CMC Gold takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Please feel free to contact us about any concerns you have at email@example.com
Please ensure you double check your order prior to confirming it. We are unable to accept exchanges or refunds on dummy purchases with opened packaging due to hygienic reasons. There will be a total 10% restocking fee for returns on dummies that have custom chosen colours in the packaging.