FAQs

What is the price of shipping?

Shipping pricing starts at $7.95 based on the weight and increases accordingly. This will automatically update at checkout.

How does free shipping work?

We offer free shipping on orders paid over $150.

This means if your order for the items in your cart come to $150 or over free shipping is automatically added. Please note if you are using a discount code the same rule applies once discount is applied. 

What is the best way to reach out about something?
Please get in touch with us via email info@cmcgold.com.au or click on the contact us tab at the bottom of the site.
We are also contactable via our social pages through the Inbox

Instagram 

https://www.instagram.com/cmc.gold

Facebook 

https://www.facebook.com/cmcgoldaustralia/ 

How long until my items are dispatched?

We are always all hands on deck so all handmade orders are made by us within 2-4 days of receiving payment and then shipped out the following day.

During a sale period, Father's Day, Mother's Day, Easter & Christmas our turn around time may increase.

How long will delivery take?

Once your order is dispatched delivery times will vary depending on your location from Melbourne.

You can find our more through our Shipping page on our website.

Can I track the progress of my delivery?

Yes. Tracking details will be emailed to you as soon as your order has been dispatched. We also provide email and SMS updates every step of the journey so you know exactly where your order is. Any problems please get in touch and we can best assist. 

Why have I not received any order confirmation details?

Most times this is because the email address may have accidentally been entered incorrectly upon checkout. Throughout the process, we send a confirmation email and an email to say the order has been dispatched. 

If you believe you may have entered your email incorrectly, please get in touch and we can help in fixing it. 

More questions?

No problems. Contact our customer care team for any queries. Please refer to the individual product descriptions as they may answer any additional questions.

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